Named clinicians, accountable decisions

Twelve years in NHS primary care, latterly as a partner in a Manchester practice with a special interest in metabolic health. Amara writes our clinical protocols and signs off every change to a treatment pathway before it goes live.

Reviews weight management assessments and prescribes where treatment is appropriate. Ravi spent eight years in hospital pharmacy before moving into primary care prescribing, and runs our monthly patient check-in calls.

Legally accountable for how the pharmacy operates — dispensing standards, record keeping, controlled drugs and the audit trail behind every order. If something goes wrong, it lands on Hannah's desk.

Nine years in general practice alongside sessions in a community sexual health clinic. James built our ED pathway around cardiovascular screening, because ED is often the first sign of something else.

Handles medication reviews and interaction checks on every assessment that involves an existing prescription. Priya is usually the person who calls when an answer needs clarifying.

Runs the non-clinical side of support — orders, deliveries, accounts and complaints. Laura's team answers the phone, and knows when to hand you straight to a pharmacist rather than trying to help.